Soft Enough for Guests

I stayed in two different AirBnBs in the past week and they had very different feels to the. One was a converted basement that had green walls and a folding card table. It was an example of no frills. The second place was also a downstairs room, but it had weathered barn wood on the walls and lots of nice touches. The soap is fancy and the toilet paper is the same that I use at home. But in the first place, the cheap hotel-style soap barely lathers and the toilet is the cheapest, one-ply, industrial toilet. Is this what the owners use for themselves, or do they just treat their guests poorly? Real hospitality is way more about the little things than the big things.

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